Frequently Asked Questions

I'm not happy with my doughnuts, can I return them?

Sorry, we don't accept returns, but if for any reason you are unhappy with your order, please send an email to info@jamgoudou.com and we'll discuss the options available.

Can I order for delivery on the same day?

Sorry, no. We cook all our doughnuts to order, that makes them super-fresh and means we don't have to use extra preservatives and additives. It also means we need some time to get them made, beautifully packed and with our courier to travel to you.

How quickly can I get my delicious doughnuts?

We cook all day, then drive them to our courier at the end of every day's cooking session. They're then shipped to you overnight in our swishy-triangular boxes for delivery by 12pm.

Is there a deadline on ordering doughnuts for next day delivery?

Yes, you'll need to have placed your order by 11am to get a slot in the daily batch. Orders placed after 11am will go into the next day's batch.

Do you deliver to my area? 

Probably! We deliver to the UK with our national doughnut delivery service. Sadly, we are unable to deliver to Northern Ireland or the Scottish Highlands.

How much does delivery cost? 

Weekday (Tuesday- Friday) deliveries are free. We do charge an additional £6 for Saturday deliveries, as it's premium service, but it's worth it for a weekend treat.

Can I pay C.O.D.? 

Sorry, cash on delivery is not accepted.

What credit cards do you accept? 

We accept all major credit cards and payment through Paypal.

Can I change my order?

Once the order has been placed and paid for, it cannot currently be changed online. 

When do you deliver?

We deliver doughnuts Tuesday - Saturday, excluding bank holidays.

What if something goes wrong?

We hope it doesn't but should you come across any problems with your order, please call us on 01473 375000.

Do your doughnuts contain nuts?

While our standard range of doughnuts do not contain nuts, we cannot guarantee a completely nut-free environment.

 

Have a question we haven't answered? Give us a call on 01473 375000 or email jon@jamgoudou.com